Last updated: 3/25/2026
By accessing and using CloudForge ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
CloudForge is a visual cloud infrastructure design tool that allows users to create, configure, and generate infrastructure-as-code templates including Terraform. The service is available both as a web application and desktop application.
When you create an account with us, you must provide information that is accurate, complete, and current at all times.
You are responsible for safeguarding the password and for all activities that occur under your account.
You agree not to disclose your password to any third party and to take sole responsibility for activities under your account.
Basic Plan subscriptions are billed monthly in advance.
Enterprise Plan pricing and billing terms are determined on a case-by-case basis through direct consultation.
No automatic refunds. All purchases (Basic annual and Premium lifetime) are final. We do not provide routine refunds, partial credits, pro‑rata adjustments, charge reversals, or cooling‑off cancellations once payment is successfully processed.
Exception – Verified Service Failure. A discretionary remedy (extension or, in rare cases, partial refund) may be granted only if you demonstrate that CloudForge was materially unusable for its core advertised functionality (e.g. inability to: sign in, create / edit / save diagrams, or export infrastructure code) for a continuous period exceeding 48 hours, and the outage was caused by our platform rather than (a) your network, hardware, firewall, browser extensions, or corporate policies; (b) third‑party cloud provider outages; (c) scheduled maintenance (announced or emergency) or beta / experimental features clearly identified as such.
Required Evidence. To request remediation you must submit: (i) a support ticket before or during the incident window; (ii) timestamps, screenshots, error messages, or short screen capture demonstrating the issue; and (iii) a description of troubleshooting steps already attempted (different browser / machine / network, cache clear, etc.). We may request temporary diagnostic logs or limited replication access.
Primary Remedy – Access Extension. If confirmed, we will extend your paid access by: (a) the number of full or partial calendar days materially impacted, plus (b) an additional 25% goodwill buffer (rounded up to the next whole day). For Premium (lifetime) licenses, we apply a service credit note (recorded internally) that entitles you to future premium feature add‑ons or priority support time of equivalent fair value rather than a monetary refund.
Partial Refund (Rare). A monetary refund may be considered only if: (i) the verified continuous outage exceeded 14 consecutive days, or (ii) you purchased Premium lifetime within the prior 30 days and have not materially used the Service (fewer than 2 saved diagrams and no code exports). Determinations are solely at our discretion.
Submission Window. Remediation requests must be filed within 14 days of the incident’s resolution date. Requests filed later, incomplete, or lacking verifiable evidence will be declined without further review.
No Refund For: Feature roadmap changes; subjective dissatisfaction; performance variations within reasonable operational thresholds; learning curve; incompatibility with unsupported browsers/environments; external API rate limits; or downtime caused by upstream providers (e.g. OpenAI, cloud vendors) beyond our reasonable control.
Chargebacks. Initiating a payment dispute without first following this remediation process may result in immediate suspension of your account and revocation of any granted credits/extensions until resolved.
You agree not to use the Service:
The Service and its original content, features, and functionality are and will remain the exclusive property of CloudForge and its licensors.
You retain ownership of any infrastructure designs, templates, or code you create using the Service.
You grant us a limited license to store and process your content solely for the purpose of providing the Service.
We collect and process personal data in accordance with our Privacy Policy.
Your infrastructure designs and templates are stored securely and are not shared with third parties.
You may export or delete your data at any time through the Service interface.
We strive to maintain high availability but do not guarantee uninterrupted access to the Service.
We may temporarily suspend the Service for maintenance, updates, or other operational reasons.
We will provide reasonable notice of planned maintenance when possible.
In no event shall CloudForge, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.
Our total liability to you for any damages shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
The information on this Service is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation.
You may terminate your account at any time by contacting us or using the account deletion feature in the Service.
Upon termination, your right to use the Service will cease immediately, and your data may be deleted after a reasonable grace period.
These Terms shall be interpreted and governed by the laws of New Zealand, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of New Zealand.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.
What constitutes a material change will be determined at our sole discretion.
If you have any questions about these Terms and Conditions, please contact us:
By using CloudForge, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.