Last updated: May 2026
By accessing and using CloudForge ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
CloudForge is a visual cloud infrastructure design tool that allows users to create, configure, and generate infrastructure-as-code templates including Terraform. The service is available both as a web application and desktop application.
When you create an account with us, you must provide information that is accurate, complete, and current at all times.
You are responsible for safeguarding the password and for all activities that occur under your account.
You agree not to disclose your password to any third party and to take sole responsibility for activities under your account.
Paid self-service subscriptions are processed by PayPal and billed in advance on the recurring subscription cycle shown at checkout.
By starting a paid subscription, you authorize CloudForge and PayPal to charge the applicable subscription fees, taxes, and any seat-based charges for the selected plan until the subscription is cancelled.
Team subscriptions may be billed by seat quantity. If you increase seats, PayPal may ask you to approve the revised subscription amount before the change takes effect.
You are responsible for keeping your PayPal account and payment method current. If a payment fails, we may suspend or limit access to paid features until payment is resolved.
Enterprise Plan pricing, payment terms, purchase orders, invoicing, and seat commitments are determined on a case-by-case basis through direct agreement with CloudForge.
You may cancel a self-service paid subscription from your account settings or through PayPal. Cancellation stops future renewals.
Unless otherwise required by law or expressly agreed in writing, cancelling a subscription does not immediately remove premium access. You will keep access to paid features until the end of the current subscription term.
After the current subscription term ends, your account may be downgraded and access to paid features, team capacity, exports, or generated assets may be limited.
Statutory rights preserved. Nothing in these Terms limits any non-excludable consumer rights, including rights that may apply under New Zealand consumer protection laws or other applicable laws.
No routine pro-rata refunds. Except where required by law, subscription fees already paid are generally non-refundable, including for unused time after cancellation, seat reductions, feature dissatisfaction, or failure to cancel before renewal.
PayPal disputes. If you paid through PayPal, PayPal's buyer protection, dispute, and chargeback processes may apply in addition to this policy. We may request information reasonably needed to respond to any PayPal dispute.
Exception - Verified Service Failure. A discretionary remedy (extension or, in rare cases, partial refund) may be granted if you demonstrate that CloudForge was materially unusable for its core advertised functionality for a continuous period exceeding 48 hours, and the outage was caused by our platform.
Required Evidence. To request remediation you must submit: (i) a support ticket before or during the incident window; (ii) timestamps, screenshots, error messages, or short screen capture demonstrating the issue; and (iii) a description of troubleshooting steps already attempted.
Primary Remedy – Access Extension. If confirmed, we will extend your paid access by the number of full or partial calendar days materially impacted, plus an additional 25% goodwill buffer.
Partial Refund (Rare). A monetary refund may be considered only if the verified continuous outage exceeded 14 consecutive days, or you purchased within the prior 30 days and have not materially used the Service.
Submission Window. Remediation requests must be filed within 14 days of the incident's resolution date.
No Refund For: Feature roadmap changes; subjective dissatisfaction; performance variations within reasonable thresholds; incompatibility with unsupported environments; or downtime caused by upstream providers beyond our reasonable control.
Chargebacks. Initiating a payment dispute without first contacting us may delay remediation and may result in temporary account restrictions while the dispute is investigated.
You agree not to use the Service:
The Service and its original content, features, and functionality are and will remain the exclusive property of CloudForge and its licensors.
You retain ownership of any infrastructure designs, templates, or code you create using the Service.
You grant us a limited license to store and process your content solely for the purpose of providing the Service.
We collect and process personal data in accordance with our Privacy Policy.
Your infrastructure designs and templates are stored securely and are not shared with third parties.
You may export or delete your data at any time through the Service interface.
We strive to maintain high availability but do not guarantee uninterrupted access to the Service.
We may temporarily suspend the Service for maintenance, updates, or other operational reasons.
We will provide reasonable notice of planned maintenance when possible.
In no event shall CloudForge, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.
Our total liability to you for any damages shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
The information on this Service is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation.
You may terminate your account at any time by contacting us or using the account deletion feature in the Service.
Upon termination, your right to use the Service will cease immediately, and your data may be deleted after a reasonable grace period.
These Terms shall be interpreted and governed by the laws of New Zealand, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of New Zealand.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.
What constitutes a material change will be determined at our sole discretion.
If you have any questions about these Terms and Conditions, please contact us:
By using CloudForge, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.